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Free shipping & returns for all UK orders! Free shipping & returns for all UK orders!

Returns & Exchanges

What is your returns policy? 

You can return all unworn apparel purchased from our online store within 30 days. Please make sure all returned products are unwashed, and in resale condition. Tags should not be removed from the garment. Please note that we aren’t able to refund shipping costs.

What is your exchange policy? 

You can exchange or receive store credit for unworn apparel purchased from our online store. Apparel can be returned within the first 30 days after receiving the product. Please make sure all exchanged products are unwashed, and in resale condition. Tags should not be removed from the garment. We can cover the shipping fees to and from our warehouse for the first item exchanged, any further exchanges will have an additional shipping charge.

How do I return or exchange a product? 

To refund or exchange any items, please get in contact with our customer support team, +44330 122 1186 or customerservice@innermettle.com 

When will I receive my refund for a returned product? 

Refunds are generally processed within 14 days from the time we receive your product back at the warehouse, please send an email to customerservice@innermettle.com with any refund queries.

Is there a fee to exchange or return a product?

We can cover the shipping fees to and from our warehouse for the first item exchanged, any further exchanges will have an additional shipping charge.For returns we can cover the shipping fees back to our warehouse for the first item. We're not able to refund shipping costs.